Addiitional information is available out-of our housing regarding Users who happen to be blind or keeps reasonable sight and Customers who have intellectual handicaps.
We encourage the Customer getting aided to direct the staff inside the the best way to execute new elevator and you can import. A small wheelchair that will match along the flights aisle are offered at most of the door and will be made use of when the help is necessary. For each entrance is additionally armed with a traveler Transfer Kit (PTK), which contains a fall panel and you can a move sling.
In the event the a buyers requires a seat having a movable section armrest to raised assists a lift and you may transfer, the location away from movable section armrests is obtainable right here.
Preboarding can be acquired for Consumers that have a specific chair you want to accommodate their disability and you may/otherwise need help in boarding the new aircraft or stowing an assistive unit. People Users who need additional time to board are certain to get an effective the brand new boarding pass which have a more time designation. New designation serves as notice to our Businesses (boarding) Representative your Buyers are going to be allowed to board prior to Family unit members Boarding.
We’ll succeed you to definitely travelling companion to behave as the a keen “attendant” and you may preboard that have a customer which have a handicap if your Customer requires the man or woman’s guidelines either so you’re able to panel otherwise during the routes. Most of the time, the client demands assistance from one other individual, and you can any extra nearest and dearest otherwise loved ones is expected to help you board with regards to assigned group.
Those people Users which qualify for preboarding get an alternative boarding admission having a great preboarding designation
Customers would be to request preboarding from our Customer support Representative during the admission avoid otherwise departure entrance. All of our Agents try taught to ask truth-trying to find inquiries to determine if for example the Customers meets brand new qualifications revealed above. The new designation serves as notification to the Functions (boarding) Agent that the Customers is permitted to preboard.
Note: Users who will be preboarding due to an importance of a specific chair on board the latest routes is to speak with the newest Surgery (boarding) Agent after securing a beneficial boarding ticket into preboarding designation and you can prior to the start of preboarding so you’re able to aware the fresh new Agent to help you the new chairs you would like.
Just like the Southwest Airlines doesnt assign chair, preboarding can be obtained for Customers who want a specific seat so you’re able to complement their handicap. Comprehend the Preboarding point over to own information.
If the a consumer with a disability simply needs a little extra time and energy to panel, we shall permit the Buyers in order to board before Members of the family Boarding, between the “A” and “B” groups
Consumers who are in need of multiple seat so you’re able to match a handicap (age.g., a customer having his/the woman case inside a cast one offers towards room beside the consumer) may proactively purchase a supplementary seat(s) so you’re able to notify Southwest of its specific chair you want. Whenever you are information to have reservation a moment seat on the web can be obtained on the the Users out of Proportions webpage, Users to shop for an extra chair to match a handicap will be have fun with “DXS” instead of “XS” into Consumers middle label. Consumers can get e mail us getting a refund of your price of the excess chair purchased to suit the consumer once travel. In the event that a customers with a handicap have concerns about the total amount regarding space required and does not desire to pick an additional seat, the client is always to talk to the client Provider Agent in the deviation entrance. Typically, an extra chair can only be bought getting a consumer with a handicap in the event your Buyers carry out if you don’t struggle to supply the aircraft. Otherwise, since detailed in our Package from Carriage, the purchase in excess of you to definitely chair towards the just purpose out of making certain even more personal room is actually banned.